A Disability Travel Guide to Air Travel

Flying is among the safest and fastest ways of getting around. However, airports that are crowded and long security checkpoint lines and baggage restrictions could hinder people who have disabilities.

Based on BTS Bureau of Transportation Statistics (BTS), 25.5 million Americans aged 5 or older self-identify as having a disability that restricts their mobility to travel. Unfortunately, information on traveling with a disability is difficult to find.

To simplify this information This is a comprehensive guide to getting around airways and airports that are accessible to people with disabilities. Furthermore, this guide provides various tips and tricks for making flying a pleasant experience.

Be Prepared Prior to Travel

Understanding the law and how they relate to your travel experiences will help you in packing, planning, and preparing for your travels.

Be aware of your rights and being confident to assert them can make the whole process of flying less stressful. Airports and airlines have made flights more accessible to people with disabilities through the use of legislation and a strong advocacy. Do not be afraid to advocate for yourself. You deserve a comfortable flying experience, and have the right to certain accommodations in particular with regards to medical protection on a flight.

It is important to remember that even though most the airports, as well as US facilities have accommodations however, you’ll most likely require these.

Act Concerning Disabled People

Certain laws ban “discrimination against people with disabilities and provide equal opportunities in hiring, local and state public services, accommodations for the disabled commercial facilities, as well as transit services for the general public.”

Although the law doesn’t apply to passengers on flights however, it does mean that disabled people are entitled to certain accommodations, including TTY technology and interpreters which can make traveling more secure.

Specific to aviation Rights

As per the law, travelers with disabilities have the right to certain accommodations that are free. In accordance with the ACAA the ACAA, all domestic and international flights using United States as a destination or origin point are required to provide the United States as a destination or point of origin are required to provide the appropriate accommodations to protect passengers who are disabled.

If you think you’ve been discriminated against due to the disability you have, then can submit a complaint to the Department of Transportation directly by dialing their helpline.

Most Frequently Asked Questions Concerning Air Travel

Unfortunately, there are many complaints by people with disabilities. Although there isn’t a “one-size-fits-all” solution but being aware of the most common problems faced by other travelers will help you to be better prepared should a similar issue occurs.

Complaints pertaining to Wheelchairs

Airlines received 32,445 complaints from disabled travelers in 2018, which is a 7.5 percent increase from the previous year. Nearly half of the complaints focused on the hotel’s inability to provide sufficient assistance for passengers who are using wheelchairs

Another common occurrence is the damage to wheelchairs. While airlines are accountable for the repair and replacement of broken wheelchairs, this process may be time-consuming. In the meantime an alternative wheelchair needs to be supplied, however it might not be able to be up to the same standards that your damaged one does.

Airlines are mandated to provide distinct monthly statistics regarding mobility scooters and wheelchairs that were not properly handled. Since”wheelchair rule” has been implemented “wheelchair rule” has been put into effect this information will be published by The Department of Transportation’s quarterly Air Travel Consumer Reports.

Access to Bathrooms

Another issue that is frequently mentioned is the condition of plane restrooms. The current standards for airlines stipulate that all single-aisle aircrafts must have aisles that are 20 inches wide. The journey to the restrooms can be difficult, more than if you don’t have access to a wheelchair.

Assistance Animals

A lot of airline personnel are unaware that emotional support animals differ There are reports of passengers who have service animals being refused entry at times. Unfortunately, service animals that are that are in training are typically not allowed to board as well.

If You’re Having a Problem

If you have a problem, do not wait until the conclusion of your journey to express your grievances. “You can ask to speak with an airline’s Complaint Resolving Official (CRO) or an employee,” the DOT notes. A CRO is an airline’s specialist on issues related to disabled travelers and has the power to handle issues on behalf of the airline. Every airline should have CROs available during the normal hours of operation via telephone or face-to-face.”

When discussing a concern with the CRO is the preferred solution Be aware that the pilot is the final say in questions of safety of passengers. Asking the CRO for confirmation of their decisions with the pilot could add an additional security layer. You can also make contact with the Department of Transport’s Aviation Consumer Protection Division’s Hotline. There’s another way to select services from  vip handling at airport  to be able to avoid these issues but you’ll need to pay a fee.

Choose the Flight that is appropriate

It is the first thing to do choosing the right airline and airline. It is essential to choose an airline that has a good reputation for its customer service. When you are considering your flights, be sure to consider the frequent-flyer program that you might have, airport layouts durations of flights, and flights that connect.

If you are required to make a connection, ensure minimum the time of 90 mins between flight in order to allow gate transfers.Regardless of the airline you pick, make sure to make sure to check the box for assistance in your booking. This will assist in future check-in and seating processes.

Business Name :-  ASA (Airport Special Assistance)

Address :- Soekarno-Hatta International Airport, PT Jasa Angkasa Semesta, Wisma Soewarna, Kota Tangerang, Banten 15126

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